Here you can find answers to common questions about our products. Please choose a product from the list below:
Thuraya SatSleeve
Which iPhone models can be used with the Thuraya SatSleeve?
The Thuraya SatSleeve is currently compatible with iPhone 4, 4S and 5.
What network does the SatSleeve run on?
The Thuraya SatSleeve works in satellite mode throughout the whole coverage area of the Thuraya satellites which cover two thirds of the globe (140 countries).
What are the dimensions and weight of the SatSleeve?
The dimensions of SatSleeve’s main unit is138 x 69 x 18 mm (h x w x d) and weighs 172g. The adaptor that holds the iPhone measures 138 x 69 x 12 mm (h x w x d) and weighs 27g.
What is included in the SatSleeve package?
The package contains the SatSleeve’s main unit, the adapter to dock the iPhone, a battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, user manual in 14 languages and a warranty card.
Does the SatSleeve have its own microphone and speaker?
Yes, the SatSleeve has its own microphone and speaker.
How long does the battery last?
The SatSleeve’s standby time is up to 48 hours and the talk time is up to four hours.
How long does it take to charge the SatSleeve?
It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve.
How to know when the battery of the SatSleeve is fully charged without having the iPhone App open?
The LED on the SatSleeve will turn from red to blue.
After switching the battery charging switch repeatedly, the SatSleeve’s battery went from 3 bars to 1 bar. Why is that?
Using the battery switch repeatedly drains the battery rapidly.
Where can I download the SatSleeve App?
The SatSleeve App can be downloaded for free from Apple iTunes.
Which languages does the App support?
The SatSleeve App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish.
How do I change the language of the SatSleeve App?
The language of the App changes when the language of the iPhone is changed.
Which services can I use in satellite mode?
With the SatSleeve you can use your iPhone to make and receive calls as well as send and receive text messages satellite mode.
What is an Info Message?
An Info Message or Cell Broadcast is a network service that provides certain types of information via SMS in a specific region. Please note that this service is currently not available in the Thuraya network.
I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
If the GPS icon flashes, it indicates that the unit does not have a “GPS-fix” (ie, the unit could not receive the GPS position from the GPS satellites). To rectify this, you need to move to a place with an unobstructed view of the sky that will allow the SatSleeve to receive the GPS position.
How can I receive calls when the iPhone is not docked and paired?
The main unit of the SatSleeve has a vibration alert to indicate incoming calls. You can accept incoming calls using the SOS button and you can even make a call without your iPhone docked in the SatSleeve because the main unit has a microphone and speaker. To end any calls, press the emergency button again.
How can I receive incoming calls when the iPhone is docked and paired but the App is not open?
The main unit of the SatSleeve will have a vibration alert to indicate incoming calls. All you have to do is open the App and then accept the call.
What happens if I am on a satellite call and there is an incoming GSM call?
When this happens, your satellite call will be disconnected.
Do I have to pair the SatSleeve with the iPhone every time I switch them on?
Normally the units have only to be paired one time, then the units will pair automatically the next time.
Can I connect multiple iPhones to the SatSleeve in parallel?
No, only one unit can be paired.
Thuraya XT
On which networks does the Thuraya XT work?
The Thuraya XT is a satellite phone which works in SAT-mode throughout the whole coverage area of the Thuraya satellites’s entire coverage area.
What differentiates the Thuraya XT from other satellite phones?
The key differentiators are reliability and usability.Reliability:The Thuraya XT is the only satellite phone in the market complying with IP54/IK03 standards, which makes it the toughest and most reliable satellite SAT-phone. Thuraya XT’s durable battery provides up to 6 hours talk-time and up to 80 hours standby-time.Usability:The Thuraya XT has an advanced menu with many features, such as an organizer or GPS-waypoint-navigation. It features a large 2-inch/5cm advanced glare-resistant display (with brightness sensor) which improves outdoor visibility in direct sunlight. Perfectly balanced weight-to-size ratio allows comfortable handling in all situations.
What is the IP54/IK03 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. The IP standard is defined in the international standard IEC 60529 (equivalent of the European standard EN 60529). The IK standard is defined in the international standard IEC 62262:2002 (equivalent of the European standard EN 62262).IP54 standard: First digit 54. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit 54. Splash resistant. Protected against splashed water from all directions. That means splashed water cannot harm the operation of the phone.IK03 standard: Shock proof. Phone can withstand impacts of up to 0.35 joule. That means impacts of up to 0.35 joule cannot harm the phone.
Which production materials are used to ensure the Thuraya XT’s durability?
The external casing of the Thuraya XT is crafted from the latest polycarbonates in the industry, which are extremely robust. Internal components are shielded with aluminum and the connectors are protected with rubber seals to prevent damage from water splash or dust.
What are the dimensions and weight of the Thuraya XT?
The Thuraya XT weighs 193 grams and measures 128 x 53 x 26.5mm (l x w x d).
Does the Thuraya XT support multiple languages?
The menu of the Thuraya XT supports 12 standard languages, including English; Arabic; French; German; Italian; Spanish; Portuguese; Turkish; Russian; Farsi; Hindi; and Urdu. Additionally, there is a separate firmware version available which supports English-Chinese.
What is included in the Thuraya XT phone-box?
The Thuraya XT phone-box includes the following components: Thuraya XT phone, heavy-duty-battery, travel charger (incl. 3 adaptors for EU, UK, China), earset, USB data cable, spare antenna plugs, quick start guide (14 languages), user guide (English), support-CD, accessory catalogue and a warranty card.
What applications are found on the included Support-CD?
The support-CD which comes with every new handset contains:9. Which connectors does the Thuraya XT have?The Thuraya XT has the following connectors: UDC (USB), ear jack, DC power, external antenna and the connector for the battery.
Can I use my current Thuraya SIM Card with the Thuraya XT?
Thuraya SIM cards working on other Thuraya handsets will also work with the Thuraya XT.
Can the Thuraya XT be used with the current scratch cards?
All available Thuraya scratch-cards can be used to recharge the Thuraya XT.
Can I use my GSM SIM-Card in the Thuraya XT?
The Thuraya XT can also be operated with a GSM SIM-card in satellite roaming mode. Please check with your GSM SIM-card provider for the latest roaming charges.
What is the talk-time and standby-time of the Thuraya XT?
The Thuraya XT uses an advanced heavy-duty-battery which allows talk-time of up to 6 hours and standby-time of up to 80 hours.
What is the charging time of my Thuraya XT?
The average charging time of an empty Thuraya XT battery is approximately 2 hours and 25 minutes.
What are the specifications of the display?
The display of the Thuraya XT is a 2 inch (5 cm) TFT-display with 262,000 colors and 176 x 220 pixels.
What is the brightness sensor?
The brightness-sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk-time and standby-time.
Can the display be read in direct sunlight?
The Thuraya XT’s combination of a glare resistant display with the high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.
Does my Thuraya XT have a GPS-navigation function?
The Thuraya XT features GPS navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. Additionally, you can use location tracking by automatically saving your GPS coordinates in fixed intervals which will allow you to create a track of your route.
Can the location of my Thuraya XT be determined by others?
The GPS navigation can only be initiated by the handset user – unwanted tracking cannot be remotely executed by third parties.You can, however, trigger the Location Based Service by transmitting your own coordinates to other telephones or computers. This functionality can be used in case of emergency or if you want to be monitored by your organization or by other individuals.
Which PC Operating Systems are compatible with the Thuraya XT?
The required operating system of connected PCs or laptops is Windows Vista, Windows XP and Windows 7 (in Vista compatibility mode).
The Thuraya XT does not have a web browser. How can I use GmPRS?
You can connect your Thuraya XT to a laptop or PC and establish a data connection via the included USB data cable. This will allow you to use the browser of your laptop or PC.
How do I establish a GmPRS connection with my computer?
In order to use a GmPRS connection via your Thuraya XT, you need to connect your Thuraya XT to a PC via USB data cable. You then need to establish a dial-up connection in your computer, just as you would connect to the Internet via a modem. (the standard dial-up code is *99#, please refer to the manual of your computer or modem for further details).
What is the GmPRS speed of my Thuraya XT?
The maximum GmPRS speed (Packet Data) of your Thuraya XT is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.
What is the Data and Fax speed of my Thuraya XT?
The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s).
Can I send e-mails using my handset?
Yes, Thuraya XT has an advanced messaging service which also allows sending and receiving of e-mails. For details about how to set up the e-mail client please refer to the user manual.
Are there accessories available for the Thuraya XT?
There are a number of accessories which add even more functionality to your Thuraya satellite phone. These include: Car chargers, Travel chargers, USB Data Cables, Spare Batteries, Fixed Docking Units (FDU-XT) and Vehicle Docking Units (SAT-VDA and SAT-DOCKER).
In which countries can I use the Thuraya XT?
Thuraya provides satellite phone coverage in more than 140 countries in Asia, Africa, Europe and the Middle East. The full list of countries can be found at www.thuraya.com.
What is the warranty period for the Thuraya XT?
The end-customer warranty is 12 months from date of purchase and requires a fully filled warranty card.
In case of a problem with the handset how does the repair process work?
Please contact the Service Provider you purchased your Thuraya XT from. The Service Provider will assist you with any problem related to the handset.
Can I use any power adapter with the phone?
No, due to the electrical specifications only correct Thuraya Power Adapters shall be used to avoid damages of the phone and void warranty. Spare Power Adapters can be purchased in case the original Thuraya Power Adapter is lost or damaged.
Thuraya XT-DUAL
On which networks does Thuraya XT-DUAL work?
Thuraya XT-DUAL is a dual-mode phone which works either in GSM-mode (900/1800/1900 MHz) or in SAT-mode throughout the whole coverage area of the Thuraya satellites. This duality of GSM and SAT-mode provides highest flexibility to find available networks wherever you are.
What is the IP64/IK03 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. The IP standard is defined in the international standard IEC 60529 (equivalent of the European standard EN 60529). The IK standard is defined in the international standard IEC 62262:2002 (equivalent of the European standard EN 62262):
IP64 standard:
First digit: 64
Dust tight. No ingress of dust.
Second digit: 64
Splash resistant. Protected against splashed water from all directions. Splashed water cannot
harm the operation of the phone.
IK03 standard:
Shock proof. Phone can withstand impacts of up to 0.35 joule.
Other satellite phones lose the satellite signal while walking or moving fast. What about XT-DUAL?
The Thuraya XT-DUAL uses an advanced technology to combine the strength of the Thuraya satellites with the purpose designed handset antenna in order to provide full walk-and-talk capability.
What if I have the XT-DUAL in my pocket and the antenna is retracted; can I still receive incoming calls in SAT-mode?
XT-DUAL uses the High-Penetration-Alerting (HPA) technology to provide call notifications even with weak satellite signal (e.g. phone in the pocket). After the HPA-notification, you can extend the antenna in order to accept the call.
Which production materials are used to ensure the Thuraya XT-DUAL’s durability?
The external casing of the Thuraya XT-DUAL is crafted from the latest polycarbonates in the industry, which are extremely robust. Internal components are shielded with aluminum and the connectors are protected with rubber seals to prevent damage from water splash or dust.
What are the dimensions and weight of the Thuraya XT-DUAL?
The Thuraya XT-DUAL weighs 211 grams and measures 139x53x27mm (l x w x d) and fits easily into a pocket
Does the XT-DUAL allow hands-free operations?
Your Thuraya XT-DUAL supports Bluetooth and in addition has an earset included which both allow hands-free operations of your phone.
Which external connectors does the Thuraya XT-DUAL have?
The Thuraya XT-DUAL has the following external connectors: UDC (USB), Ear jack, DC power, Micro SD, External antenna and the Battery connector.
Does the Thuraya XT-DUAL support multiple languages?
The menu of the Thuraya XT-DUAL supports 12 languages which are English, Arabic, French, German, Italian, Spanish, Portuguese, Turkish, Russian, Farsi, Hindi and Urdu.
What is included in the Thuraya XT-DUAL package?
The Thuraya XT-DUAL package includes the following components:
Thuraya XT-DUAL phone, Heavy-Duty-Battery, 2GB Micro SD-Card, Travel Charger (incl. 4 adaptors for EU, UK, CHN, AUS), Earset, USB Data Cable, Spare Antenna Plugs, Quick Start Guide (14 languages*), User Guide (English), Support-CD, Accessory Catalogue and a Warranty
Card.
*The Quick Start Guide includes the following languages:
English, French, Arabic, Farsi, Russian, Spanish, German, Italian, Urdu, Hindi, Turkish, Portuguese, Swahili, Chinese.
What is on the Support-CD?
The Support-CD which is included in the phone package contains:
Drivers required to connect your Thuraya XT-DUAL with a PC or laptop (Win 7, Vista, XP)
User guides in 12 languages (in pdf-format)
Upgrader tool, required if there is a software-upgrade for the handset available.
Which SIM-Cards can I use in the Thuraya XT-DUAL?
All Thuraya postpaid or prepaid handset SIM-cards will work in your XT-DUAL. In addition Thuraya has roaming agreements with more than 350 roaming partners around the globe and therefore most GSM SIM-Cards will also work in the XT-DUAL (you will then use Thuraya services in roaming mode).
Which phone applications does the XT-DUAL have?
The Thuraya XT-DUAL features many smartphone-like capabilities like an Organizer (with calendar, alarm, tasks and notes functions), an MP3 audio player, a Media Center (for images, audio files, video clips) and many other extras like Calculator, Converter, Audio Recorder, Stopwatch, Countdown timer, World time etc. In addition the XT-DUAL has a synchronization manager included which allows you to synchronize for example your MS Outlook Contacts or Meetings.
Which call functions are supported?
The Thuraya XT-DUAL supports most of the common call functions like Call diverting, Call barring, CUG (Closed User Group), FDN (Fixed Dialing Number) and many others.
Can I load external applications or programs on the phone?
Thuraya XT-DUAL supports Java and therefore Java applications or programs can be installed on the phone. However, please check with the developer of the Java application before installing on the Thuraya XT-DUAL.
How can I use the Internet with XT-DUAL?
Thuraya XT-DUAL has a built-in web browser for accessing the Internet. For a more convenient Internet access you can also connect your PC or laptop with the XT-DUAL and use the Internet from there in order to browse the web or check your mails.
What is the memory capacity of the XT-DUAL?
The internal memory available for the user is approx. 352 MB. However, the XT-DUAL has also an external Micro-SD slot and comes with a 2GB Micro SD.
What is the talk-time and standby-time of the Thuraya XT-DUAL?
The Thuraya XT-DUAL uses an advanced heavy-duty-battery which allows talk-time of up to 11 hours and standby-time of up to 160 hours in GSM-mode.
In satellite mode the talk-time is up to 6 hours and the standby time is up to 60 hours.
What is the charging time of my Thuraya XT-DUAL?
The average charging time of an empty Thuraya XT-DUAL battery is approximately 2 hours and 25 minutes.
What are the specifications of the display?
The display of the Thuraya XT-DUAL is a 5 cm (2 inch) TFT-display with 262,000 colors and 176×220 pixels.
What is the brightness-sensor of the XT-DUAL?
The brightness-sensor on top of the display regulates the brightness of the screen according to ambient lighting conditions. In dark environments the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This technology contributes to reduced battery consumption and thereby increases talk-time and standby-time.
Can the display be read in direct sunlight?
The Thuraya XT-DUAL’s combination of a glare-resistant display with the high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.
Does my Thuraya XT-DUAL have a GPS-Navigation function?
The Thuraya XT-DUAL features GPS-navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. Additionally, you can use location tracking by automatically saving your GPS coordinates in fixed intervals which will allow you to create a track of your route.
Can I use the XT-DUAL for tracking?
With the included GPS Helper function of the Thuraya XT-DUAL you can perform real-time tracking and send your location data (coordinates) in frequent intervals by SMS to your tracking portal in order to keep colleagues or friends and family up to date or to be tracked in critical missions.
Can the location of my Thuraya XT-DUAL be determined by others?
The GPS-navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed by external third-parties.
Does the phone have an emergency function?
The included GPS Helper function of the Thuraya XT-DUAL allows to preconfigure emergency messages and to save SMS emergency numbers. In case of an emergency you can then start the emergency function by pressing the right softkey for 3 seconds. The XT-DUAL will then send your alarm message with your current coordinates in frequent intervals to the predefined numbers.
Which PC Operating Systems are compatible with the Thuraya XT-DUAL?
You can connect your Thuraya XT-DUAL with PCs or laptops with one of the following Operating Systems: Windows 7, Windows Vista or Windows XP.
Is it possible to synchronize my PC data with the XT-DUAL?
Your XT-DUAL comes with a Sync-Manager which allows you to synchronize for example MS Outlook Contacts, Meetings and Tasks with your PC or laptop.
How do I establish a GmPRS connection with my computer?
In order to use a GmPRS connection via your Thuraya XT-DUAL, you need to connect your Thuraya XT-DUAL to a PC via USB data cable. Afterwards you can establish a dial-up connection with your computer, just as you would connect to the Internet via a modem (the standard dial-up code is *99#, please refer to the manual of your computer or modem for further details).
What is the GmPRS speed of my Thuraya XT-DUAL?
The maximum GmPRS speed (Packet Data) of your Thuraya XT-DUAL is as follows:
Download: 60 kbit/s
Upload: 15 kbit/s
What is the data and fax speed of my Thuraya XT-DUAL?
The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-DUAL is as follows:
Download: 9.6 kbit/s
Upload: 9.6 kbit/s
Can I send e-mails using my phone?
Yes, Thuraya XT-DUAL has an advanced messaging service which also allows sending and receiving e-mails. For details about how to set up the e-mail client please refer to the user manual.
Which accessories are available for the Thuraya XT-DUAL?
Thuraya certified accessories include Car Chargers, Travel Chargers, USB Data Cables, Spare Batteries, Docking Units and Indoor Repeaters.
In which countries can I use the Thuraya XT-DUAL in satellite mode?
Thuraya provides satellite phone coverage in more than 140 countries in Asia, Africa, Europe and the Middle East. The full list of countries can be found at www.thuraya.com
In which countries can I use the Thuraya XT-DUAL in GSM-mode?
You can use your Thuraya XT-DUAL in all countries that have either 900, 1800 or 1900 MHz GSM networks which means you can use it in almost every country of the world.
In case of a problem with the handset how does the repair process work?
Please contact the Service Provider where you purchased your Thuraya XT-DUAL from. The Service Provider will assist you with any problem related to the handset. Please note that a fully filled warranty card is required for warranty repairs.
Can I use any power adapter with the phone?
No, due to the electrical specifications only certified Thuraya Power Adapters shall be used to avoid damages of the phone and void warranty. Spare Power Adapters can be purchased in case the original Thuraya Power Adapter is lost or damaged.
Thuraya IP Terminal
What is the Thuraya IP?
Thuraya IP is a reliable, affordable, portable, broadband data solution. Using an A5-sized, compact, light weight terminal, it is especially useful if you require reliable internet access in areas with inadequate terrestrial infrastructure. The service is available throughout Thuraya’s vast coverage area spanning more than 140 countries across Asia, Africa, Australia, the Middle East and Europe. The service is based on Internet Protocol (IP) and offers broadband data solution on Shared Mode or Dedicated Mode.
Where is the service available?
The Thuraya satellite footprint covers more than 140 countries across Asia, Africa, Australia, the Middle East and Europe.
What are the types of services available on Thuraya IP?
There are two types of broadband data services available: standard IP and streaming IP.
Standard IP: Also called Background IP or VBR (Variable Bit Rate), this service offers up to 444 kbps data connectivity on shared mode or best effort basis.
Streaming IP: Also called CBR (Constant Bit Rate), this service offers dedicated data connectivity ranging from 16 to 384 kbps.
What types of external antennas are available?
Multiple types of external antennas are available to achieve the maximum throughput on Thuraya IP. These antennas cater to the needs of various market segments for land, vehicle and maritime applications.
Fixed Panel Antenna
This is a large flat panel antenna, designed to be permanently fixed onto a building or similar standing structure.
Portable Flat Panel Antenna
This is a lightweight, compact flat panel antenna, suitable for mobile applications on land.
Vehicle Antenna
Compact and light in weight, Thuraya’s 2-axis tracking vehicle antenna can be used on any land vehicle. We also provide a magnetic mounting kit, enabling the vehicle antenna to be securely mounted on your vehicle.
Do I need to use an external antenna with Thuraya IP?
Thuraya IP can be used either with or without an external antenna. It has an inbuilt antenna which can be used for standard IP connectivity of up to 444 kbps on the downlink. The internal antenna can also be used for streaming IP uplink connectivity of up to 256 kbps. The details of the bandwidth available and the antenna used are as follows:
| Thuraya IP Data Capabilities | Transmit | Receive | |
| Standard IP | Without External Antenna | 202 kbps | Up to 444 kbps |
| With External Antenna | Up to 404 kbps | Up to 444 kbps | |
| Streaming IP | Without External Antenna | 16, 32, 64, 128, 256 kbps | 16, 32, 64, 128, 256 kbps |
| With External Antenna | 16, 32, 64, 128, 256, 384 kbps | 16, 32, 64, 128, 256, 384 kbps | |
Do I need to use an external antenna to get the highest bandwidth?
Yes, to get the maximum bandwidth (uplink/downlink), as detailed in the table below, the external antenna has to be used.
| Thuraya IP Data Capabilities | Transmit | Receive | |
| Standard IP | Without External Antenna | 202 kbps | Up to 444 kbps |
| With External Antenna | Up to 404 kbps | Up to 444 kbps | |
| Streaming IP | Without External Antenna | 16, 32, 64, 128, 256 kbps | 16, 32, 64, 128, 256 kbps |
| With External Antenna | 16, 32, 64, 128, 256, 384 kbps | 16, 32, 64, 128, 256, 384 kbps | |
What cable is needed for the antenna, and what is its maximum length?
The antenna comes with a cable, connectors and the mounting kits, if required. The length of the cable varies with the type of the antenna used. For example, the length of the standard cable for EA 1426 is 10m, whereas for EA 1535 it is less than 30cm because the antenna is mounted on to the Thuraya IP terminal.
What are the key communication activities that Thuraya IP supports?
Broadband internet access, email, web mail, web browsing, Virtual Private Network (VPN), File transfer (FTP), video conferencing, video streaming, corporate intranet and e-commerce.
What kind of hardware do I need to access the service?
Thuraya IP satellite IP modem (portable, light weight, plug-and-play device) and a Thuraya IP SIM card. Simply connect the terminal to a notebook or a desktop PC via an Ethernet connection, USB Connection or WLAN, and you are online.
How is the service available to me?
The service is available to you through Thuraya IP Service Providers.
What is Thuraya IP’s Quality of Service?
Thuraya IP offers two types of Quality of Service (QoS):
Standard IP
This service offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and actively using the service will be sharing the available channels. The throughput will vary depending upon the amount of data transmitted and received by various users sharing the channel, hence called VBR (Variable Bit Rate). Thuraya IP provides an internet connection using packet technology. The Thuraya GPRS Gateway is then connected to the internet, at which point Thuraya no longer controls the QoS.
Thuraya cannot guarantee certain throughput, but we continue monitoring the network to ensure that the best possible service is achieved.
Streaming IP
This service offers dedicated throughput on a channel. Within streaming IP, different types of QoS are available ranging from a 16 to 384 kbps for uplink, as well as downlink. In this mode, if you opt for 384 kbps uplink and 64 kbps downlink, and the network is available, the 384 kbps uplink bandwidth and 64 kbps downlink bandwidth are dedicated for you only. The throughput remains constant during the session.
What are the uplink and downlink bandwidth options available on streaming IP?
Streaming IP offers numerous uplink/downlink bandwidth options. It offers unmatched flexibility of variable uplink and downlink streaming bandwidth to suit any type of dedicated bandwidth requirement. For example, a media customer who wants to cover a live event will demand the best possible uplink bandwidth at 384 kbps. On the downlink, however, they may not require huge bandwidth, and so may settle for 64 kbps or 128 kbps. This results in a huge cost saving.
You can choose any combination from the uplink/downlink matrix provided below:
| Uplink / Downlink Bandwidth (kbps) | 16 | 32 | 64 | 128 | 256 | 384 |
| 16 | 16/16 | 32/32 | 64/16 | 128/16 | 256/16 | 384/16 |
| 32 | 16/32 | 32/32 | 64/32 | 128/32 | 256/32 | 384/32 |
| 64 | 16/64 | 32/64 | 64/64 | 128/64 | 256/64 | 384/64 |
| 128 | 16/128 | 32/128 | 64/128 | 128/128 | 256/128 | 384/128 |
| 256 | 16/256 | 32/256 | 64/256 | 128/256 | 256/256 | 384/256 |
| 384 | 16/384 | 32/384 | 64/384 | 128/384 | 256/384 | 384/384 |
Where are the terminals made?
Thuraya IP is manufactured by Hughes Network Systems, Inc., USA.
What are features of the terminal?
Thuraya IP is a feature packed Satellite IP Modem, absolutely portable, robust; truly plug and play with unmatched flexibility in operations.
What does the Thuraya IP package contain?
The Thuraya IP package includes the Thuraya IP satellite IP modem, AC Mains power adapter and cable, Universal Power Adapter, rechargeable lithium-ion battery, Ethernet cable, USB data cable, User Manual and CD containing USB Driver.
Do I have to install any software on my PC before connecting the Thuraya IP?
Thuraya IP is a true plug-and-play device. The browser on your PC should support Java. (The Java plug-in required on your PC for terminal control is located at www.java.com)
What are the supported Operating Systems?
Windows: NT 4.0, 98 second edition, 2000, ME, XP and VistaOthers: Macintosh OS 10.1 or later, Linux Redhat 9.Supported browsers are Microsoft Internet Explorer 6.0 or later for Windows, Microsoft Internet Explorer 5.0 or later for MAC, Netscape Communicator 7 or later, Macintosh Safari 1.2 or later, Mozilla Firefox 2.0 or later.
What are the basic steps to run Thuraya IP?
Insert your SIM, power up, and obtain a GPS fix. Connect using Ethernet/USB or WLAN, and point your Thuraya IP to the satellite. You are ready to move into Standard IP Normal Operational Mode to perform activities such as browsing.
What should I do to obtain a GPS fix?
Place your Thuraya IP outside on a flat surface with a clear view of the sky Power the unit up by pressing the power button. Thuraya IP is now attempting to locate itself using GPS. This may take up to five minutes. For optimum GPS signal reception, make sure Thuraya IP is positioned in a roughly horizontal placement. Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your Thuraya IP out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favorable circumstance, but the time to completion may be longer. The most recent GPS location is stored in Thuraya IP even when the unit is powered down. Upon power up, if this stored GPS location is available, the display indicates “Using Stored Location.” Even so, Thuraya IP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old. If Thuraya IP is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been erased. In any case, you may wish to attempt network access to see if service will be granted. Please refer to the User Manual for additional queries. If you continue to experience difficulties, kindly send the GPS coordinates, error codes, if any, and other details to customer.care@thuraya.com.
Obtaining a GPS fix is taking a long time. What do I do?
Power cycle the terminal and retry, under a clear sky with no obstructions.
How do I connect my PC/laptop with my Thuraya IP terminal?
The Thuraya IP terminal comes with an Ethernet Cable and USB Cable. You can connect your PC/ laptop with the terminal by using either of these cables or WLAN.
How should I position the terminal?
Careful orientation of the terminal towards the satellite is required for establishing a connection. The more precise the alignment, the faster the data transmission. MMI Pointing details are contained in your User Manual.
What is wMMI and iMMI?
wMMI (Web Man Machine Interface) is the web based interface which you can use to configure, set up and use the Thuraya IP terminal.iMMI (Integrated Man Machine Interface) is the interface (LCD and few buttons) which is available on the Thuraya IP terminal for you to configure, set up and use the Thuraya IP terminal.
What is Antenna Pointing Mode?
In the Pointing Mode, information regarding pointing of the terminal to the satellite can be viewed on the MMI, and the terminal can be adjusted accordingly to provide the best signal strength. You have to Exit Pointing Mode either through the MMI or by pressing the Exit Pointing Button on the terminal to enter standard IP Mode.
How can I enter Antenna Pointing code?
If Pointing is Enabled, power off and on again. If Pointing is Disabled, enable it and then power off and on. On the wMMI, Go to Settings<Advanced Settings<select Enabled for Pointing. Save. Power off/on.
What if I am not able to view the Pointing Screen as shown in the User Manual after Power off/on?
Pointing may be Disabled (default setting). Enable it to see the Pointing Screen.
Do I have to go to the Pointing Screen each time I power up, even though I am using it in the same location?
No, Pointing is disabled in the default configuration. If it was enabled, you can disable it by going to the advanced settings page.
Can I change the SIM card with my terminal powered on?
No, the terminal must be turned off before replacing the SIM.
Where is the SIM card located?
The SIM card is in a small compartment adjacent to the battery.
How can I remove the battery and the SIM card?
Turn off the terminal. To remove the battery, unscrew the battery compartment cover, remove the battery connector by pressing and pulling it. Pull out the battery from the compartment. After you remove the battery, the SIM card can be removed by slightly pushing it into the compartment. The SIM card holder is a push in/push out type.
How can I access the web-based user interface (wMMI)?
Open any of the installed browsers. Enter http://192.168.128.100 in the URL field.
Can I access the user interface (wMMI) with proxy enabled?
Yes, if the local IP address used to access the wMMI is configured in the Proxy settings page under exceptions. In order to access the wMMI from the browser, ensure that proxy settings in your browser are disabled. You may need to enable this setting on return to other Internet connections.
How do I disable the proxy?
You must verify that the proxy server settings in your browser are disabledFor Microsoft Internet Explorer, select Tools/Internet Options/Connections/LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN’.For Netscape or Firefox, go to Advanced Preferences and select ‘Direct connection to the Internet’. For Safari, select System Preferences/Network/Built-in Ethernet/Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’ When complete please close your browser. You may need to enable this setting on return to other Internet connections.
How does the Thuraya IP display work?
The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below:
| Display | Description |
| Powering Off | Displayed while DSL+ is powering down |
| Fault {code} | A hardware fault exists, preventing operation(see troubleshooting section for code explanations) |
| Too Hot | A temporary thermal shutdown is about to occur |
| Battery Hot | A temporary thermal shutdown is about to occur due to battery heating |
| No SIM | No SIM is detected in Thuraya IP |
| Locked | A security code is needed (entered via wMMII) |
| PIN | A SIM pin code is needed (entered via wMMI) |
| Pointing | In pointing mode |
| GPS old | GPS is older than the stored SI time period allows |
| Disconnected | PDP connection is disconnected, preventing traffic transfer |
| Tx{rate}/Rx{rate} | Transmit and Receive active rates in bits per second |
| Standard | Best efforts quality of service in both directions |
Please refer to your User Manual for further information.
How long will the battery last, when the terminal is continuously in use?
One hour when continuously transmitting at maximum speed, and 2.5 hours continuous reception at the highest speed.
What is the stand-by time for the battery?
36 hours.
Are accessories like DC chargers, SIM card holders, carry case, battery, external antenna, solar chargers, available?
Yes, accessories including a travel charger and battery for Thuraya IP are available from your Thuraya Service Provider.
Does Thuraya IP operate indoors? What kind of antenna is needed?
Thuraya IP may be used indoors with an external antenna. Flat panel external antennas can be used with Thuraya IP terminal.
Can Thuraya IP be used in maritime areas?
Thuraya IP can also be used in maritime areas with compatible maritime antennas.
Can Thuraya IP SIMs be used in other Thuraya terminals/products?
Yes. Thuraya IP SIM cards can be used in the Thuraya DSL terminal, but the available speed will be limited to a maximum shared bandwidth of 144 kbps.
Can any other SIM cards be used in Thuraya IP?
Yes, you can use Thuraya DSL SIM Cards in Thuraya IP, but the bandwidth available will be limited to 144 kbps only. You may need to update your SIM profile through Thuraya Customer Care to enable this at customer.care@thuraya.com
How many concurrent users can Thuraya IP support using a switch or wireless?
Thuraya IP can support multiple concurrent users, and each user can have multiple sessions. The maximum recommended number of concurrent users is 12.
Can I use Thuraya IP when it is raining, without an antenna?
The terminal conforms to IP55/IK03 ingress protection standards, and can resist water spray. However, keeping it is not advisable to leave the terminal sitting in the rain.
Can I send files between Thuraya IP terminals? Do I need a static IP address for this?
Yes, you can send files from one Thuraya IP to another Thuraya IP. A static IP address is not required for this.
What ports are available on the unit?
The Thuraya IP terminal has one USB port, one RJ45 port and one WLAN connectivity option. For further details, check the Thuraya IP specifications sheet on our website.
Can I use voice on Thuraya IP?
Thuraya IP does not support Circuit Switched Voice; any VOIP application can be used.
Do I need a firewall on my computer or does Thuraya IP contain its own firewall?
You must use your own firewalls.
Can I block users from accessing some websites and stop the pop-ups from the unit?
No, this cannot be done from the unit, but can be done using the firewalls on your local network.
If I have 10 simultaneous users, do they share the available bandwidth equally?
No, the bandwidth available to each user depends on the application used by each, and the amount of data exchanged by that user. The higher the amount of data being pushed/pulled, the higher the bandwidth available for each.
What is the standard encryption available? Can I add other types of encryption?
You can use any standard data encryption on Thuraya IP. All the major encryption types have been tested and proven on Thuraya IP.
What do I need to setup VPN access on one unit?
You require a VPN client on your PC/laptop and a corresponding VPN server in your HQ to setup the VPN connection.
If the terminal is disconnected and I am downloading a file, will it resume the download from the point it stopped?
In general no, but it is subject to the application you have used to download the file.
Can I use streaming and standard IP simultaneously?
No, you cannot, you can only use one at a time.
Can I setup user profiles on Thuraya IP? If yes, can I give access to streaming to some of the users and normal browsing to others?
Yes, there are 4 default user profiles: standard, 128 kbps streaming, 256kbps streaming and 384kbps streaming. Each can be configured individually for streaming IP or standard IP service.
Can I use Thuraya IP with any videoconferencing equipment?
Yes, Thuraya IP can be used with various videoconferencing units including Scotty, Polycom, Tandberg, etc.
Do I need to setup the unit when moving from one location or country to another?
Yes, a new GPS fix has to be acquired.
Can I use fax over Thuraya IP?
Thuraya IP is a pure IP terminal. You can use any fax over IP software to send fax over Thuraya IP.
Does the bandwidth change when the connection rates drops from 80% to 70% for instance?
Yes. The bandwidth/throughput that you get on Thuraya IP is heavily dependent on the correct pointing. If the signal strength drops, the bandwidth available will also drop.
When I use the terminal in a maritime environment, do I need a special setup?
Yes, when using the terminal in a maritime environment you have to use a Spacecom stabilized maritime antenna.
Is the stabilized antenna mandatory in on an oil offshore platform?
If it is a floating oil platform, then the stabilized antenna is preferred. However, if it is a fixed oil platform, the flat panel external antenna can suffice.
Can I use the unit with other applications apart from Quicklink?
Thuraya IP has been tested with multiple streaming media applications, the most important one being Quicklink.
Do I need to acquire the application directly from Quicklink?
Your Thuraya Service Provider can procure the Quicklink solution, comprising of the client side encoders and server side decoders directly from Quicklink.
Can I use Thuraya IP when there is a sandstorm? Do I need to add an antenna to increase its performance?
Yes, you should be able to use Thuraya IP during a sandstorm.
Can I use Thuraya IP indoors?
You can use your terminal indoors by placing an external antenna outside and connecting it to the Thuraya IP indoors, with a long antenna cable available with the EA 1426 antenna version.
Will my unit’s software be upgraded automatically if there is a new version?
No, you will need to download the new version from the Thuraya IP website and then upgrade the firmware on your terminal, as per the procedure described in the User Manual.
Do I have to add specific applications to improve the performance of my Thuraya IP?
The performance of any IP link (especially the ones over satellite) can be improved using special TCP Accelerator software/hardware. It is advisable to use the TCP window resizing software patch for the Windows operating system. This can be provided by Thuraya Customer Care atcustomer.care@thuraya.com or downloaded from our web site.
Am I notified in case there is a network outage?
Yes, Thuraya Customer Care sends the notifications for planned as well as unplanned outages to the Service Providers, who then notify the customers.
Can I remotely control my Thuraya IP or use command applications?
You can remotely control your Thuraya IP by accessing the computer controller attached to Thuraya IP.
Is the unit compatible with both Mac and PC?
Yes, Thuraya IP is compatible with both Mac as well as PC.
| Thuraya IP Technical Specifications | |
| Physical Characteristics | |
| Weight | 1.3 Kg terminal and battery |
| Size | 158mm x 225mm x 50mm (A5 size) |
| IP Data Services | |
| Background class of service | Up to 444 Kbps over a shared channel |
| Streaming IP | Without External Antenna: 16, 32, 64, 128, 256 Kbps |
| With External Antenna: 16, 32, 64, 128, 256, 384 Kbps | |
| Tolerances | |
| Operating temperature | Running from External Supply: -25 °C to +55 °C |
| Running from Battery: 0 °C to +50 °C | |
| Storage temperature | Including Battery: -20 °C to +60 °C |
| Excluding Battery: -40 °C to +80 °C | |
| Operating humidity | 95% RH at 40 °C |
| Mechanical vibration | 200-2000 Hz, 0.3 m²/s³ |
| Unpacked Drop | 0.5 m on Concrete Surface |
| Water and dust proofing | IP-55 standard |
| Power | |
| External Power | Mains power supply adapter, 100-240 V AC at 50 -60 Hz |
| Input Voltage | 12 volt DC |
| Battery | |
| Battery Life | Up to 36 hours standby time |
| 1 hour of continuous transmission at the highest rate | |
| Battery Type | Lithium-Ion |
| Battery Charge temperature | 0 °C to +40 °C |
| Interfaces | |
| Connectors | Ethernet (RJ-45), USB |
| User Interface | Web based graphical user interface accessible via standard web browser. |
| External antenna connector | GPS, Active & passive antenna |
| WLAN connectivity | IEEE 802.11b standard with: |
| WEP encryption | |
| SSID Broadcasting control | |
| MAC address filtering | |
| DHCP | |
| Compatible Operating Systems | |
| Windows | 98SE, ME, NT 4.0, 2000, XP, Vista |
| Macintosh | OS 10.1 or later |
| Linux | Redhat 9 |
| Compatible Internet Browsers | |
| Microsoft Internet Explorer | 6.0 or later for Windows |
| 5.0 or later for Mac | |
| Netscape Communicator | 7.0 or later |
| Mozilla Firefox | 2.0 or later |
| Safari | 1.2 on Mac |
| Applications | |
| VOIP | Skype, MSN, Yahoo, AOL, Asterisk |
| Video and Other applications | Streambox, Quicklink |
| VPN systems | Cisco-VPN client V1 or V2.6.3 |
| Nortel-Contivity VPN Client V04_15.06 | |
| Netscreen-Remote Client 8.1 | |
| Checkpoint-V4.1 | |
| Sonic WallIP Encryptor Omnisec 421 for Mobile IP VPN | |
| Governmental Security Solutions (Encryption) | Omnisec IP-based VPN Solution based on well proven Omnicrypt System Architecture for Remote Site IP VPN and Secure Videoconferencing |
| Omnisec Secure Collaboration Solution for Secure Collaboration | |
